Terms & Conditions

General​​​ business​ conditions​​

These conditions​​ with drives​​ to the relevant​​​​ appointed by me law​​ No.​ 89/2012 Collection, civil law .​​​​​​​

Carrier : Pavel Hainrich, with registered office at Táboritská 1076/9 , Prague 3, Post Code : 130 00, I Č O 87516128, VAT non- payer .

Customer : Uses the services of the Carrier by signing an order or contract , or by executing​​​ online orders via the website ( letiste-praha.taxi ) or the Taxi LP PHCars application , fully agree to these terms and conditions . Confirmation of the order expresses explicit agreement with the terms and conditions to which the order or transport contract applies . A customer who does not agree with these terms and conditions is not entitled to conclude any contract with the Carrier or place an order .​ through​​​​ Carrier ‚s website .​​​

Unless otherwise agreed, all transport services and the mediation of these services are provided exclusively by registered taxi vehicles without a taximeter in accordance with Act No. 111/1994 Coll . , on road transport , pursuant to Section 21 , paragraph 4 , on the basis of a prior written contract and by means of passenger cars with a capacity of up to 9 persons including drivers as occasional road passenger transport .​​​​​​​​​​

protection of personal data of customers of the Carrier is implemented in accordance with the amendment to Act No. 101/2000 Coll . on protection​ personal​​ data​​ and general​​ order​​​ O protection​ personal data ( GDPR ) .​

1. Basic concepts​​​

1. 1. Carrier –​​ is a carrier or transport intermediary that provides or mediates transport and other services for the Customer on the basis of these commercial terms and conditions .​​​​​​​
   2. Customer – a person or company that uses the services of the Carrier on the basis of an order or contract , in accordance with these Terms and Conditions .​
   3. Business Terms and Conditions – the terms and conditions under which the Carrier provides its transportation or brokerage services to the Customer ; a prerequisite for using the Carrier ‚s services is the Customer ‚s express consent to these terms and conditions .​​​​​​​​
   4. 1.4.Service / Transport – actual transport or brokerage​​​​​​ transport, travel​​ services or other services for customers performed or mediated by the Carrier .​​​​​​​​​​
   5. 1.5.Driver – is a person authorized by the Carrier or a contractual driver with whom the Carrier provides the transport service .​​​​​​​

1. Warranty and liability for damages​​​​​​

1. 1. The Carrier is liable to the Customer for damage or inconvenience if the damage is directly caused by the Carrier . In the event that the Customer ‚s transport is arranged by another carrier ,​​​​​​ The carrier and the Customer are responsible for any damage caused by the performance of the transport .​​​​ transportation service by boarding his vehicle .​​
   2. Customer​​​​ takes on conscious ,​​​ that​ in these​​ in case of accidents no​ none​​ for years​ from responsibilities :​

1. 1. 1. There is a delay during transportation , either initially upon arrival of the Customer , or during transportation itself , as a result of force majeure . Force majeure is defined as the intervention of a natural disaster , weather , weather conditions , a traffic accident not caused by the driver of the Carrier or the driver of the intermediary carrier , traffic jams caused by road repairs or other communications , or delays caused by the intervention of the government or administration – police , etc.​​​​​​​​​​​​​​​​​​​​​
      2. The fee includes a delay in transportation due to the Customer or another party ordering ( travel agency , hotel , travel agency , etc. ) , for example , failure to arrive at the agreed time at the agreed place .​
      3. Damage to property or health of the Customer as a result of a traffic accident not caused by the driver of the Carrier or the driver of the intermediary carrier , but by another driver , animal or person .​
      4. Damage to the Customer ‚s property or to his health or life as a result of any maneuver that the driver was forced to perform during transportation to prevent more serious damage or consequences , such as the need for sudden braking due to the situation on the road , sudden detours and skids , unless it is proven to the contrary that such a maneuver is considered necessary , for example to prevent a collision with an animal , a person or another vehicle on the road , etc.​​​​​​​
      5. The damage was caused by the negligence of the Customer or another person placing the order ( for example , forgetting to enter luggage to luggage​​ space or forgetting to unload it , loss of small items or cash during transport , etc. ) .​​
   2. 2.3.If the Customer suffers damage as a result ofpicked upinother​time ,no​istime​specified in the order , hasCustomer​​​​for the yearoncontractual​fine,which​represents​​flat rate​​at the castleup to a maximum of 2,000 CZK . However , the damage must be proven and documented by the customer , and in​​in accordance with these Terms and Conditions .
   3. By using the Carrier ‚s transport or using the transport intermediary services , the Customer expressly declares that the contractual fines up to CZK 2,000 as a lump sum compensation for damages caused by transport or in connection with​​​​​​​​​​​​​​ n​ considers​​ for completely sufficient and this above agreement . In case of disagreement , the Customer is not entitled to use the Carrier ‚s services and the Carrier is entitled to refuse to provide these services .​​​​​​​
   4. 2.5.If the Customer intends to claim damages exceeding the contractual penalty​​​​​​​​​​2000 CZK , is obliged to insure himself against damage . The Customer has fulfilled this obligation to insure himself against damage by boarding and assumes full responsibility for fulfilling this obligation .

1. Determination of the start – up time of the transport

1. 1. 3.1.The customer or other person ordering , however , expressly acknowledges that he is obliged to arrange the time of departure of the customer , i.e. the time of arrival of the transport , with​​sufficient​​​​ahead of time( for examplebefore departure , starting another flight , etc. ) , including a delay of at least 30 minutes to avoid delays by the carrier due to force majeure , poor traffic or road complications ( accidents , traffic jams and other traffic restrictions ) .​​
   2. If the Customer or other person ordering does not respect the above when determining the boarding time​​​​​ limits and time​​ reserves listed​ in his order​​ and in If the customer suffers damage as a result of this , he/she has no right to claim compensation for such damage from the Carrier .
2. Ordering methods​​​​

1. 1. We provide all services based on an order from the Customer or another client ( hotel , travel agency , tour operator , etc. ) . Orders can be placed online via our website . The contract for the carriage of persons , based on the provision of services by the Carrier to the Customer , is formed on basis​​​ binding​​​​ order confirmation .​​ This confirmation​ is safe​​ and committed​​ by agreement accepted​​ via the website . Confirmation of receipt​​​​​​​ orders​​ in system​​ with does not consider binding until it is confirmed by the Carrier , in which case the Customer is also​​​​​​ informed that the Carrier ‚s service can only be used after consenting to the processing of the Customer ‚s personal data in accordance with these Terms and Conditions .​​​​​​

Methods​​ execution​ orders :​

1. 1. 1. Order form​ created​​​ By customer​​​ through​​​​ web​​ website or application Taxi LP PHCars ( brokerage agreement ) , where the Customer pays the price directly to the carrier , as a third party who performs the transportation .
      2. Order form​ created​​​ By customer​​​ through​​​​ web​​ A site where the Customer pays the price directly to the Carrier who provides the transportation .
      3. Order created through​​​​​​​​ partner Carrier ,​ e.g.​​ travel​ office , hotel or corporate client , where the partner pays the price directly to the Carrier based on a monthly invoice .

Other star forms order age​ are not allowed.

1. 1. 4.2.An order confirmed by the Carrier (or part thereof) is considered binding for both parties , unless the contractual terms agreed upon at the time of confirmation are violated . Except for the content of the order ( precise specification of the transport and the number of persons transported ) , the price of the transport , the method of payment and the agreement with the commercial terms and conditions – in particular the maximum contractual penalty and the limitation of the Carrier ‚s liability for damages caused and the periodrealization.
   2. The contract is concluded on the day of confirmation of the order by the representative of the Carrier , when it becomes effective . The contract is never concluded immediately before or during the transport . Upon boarding the vehicle , the transport begins on the basis of a binding contract for the transport of passengers , which ensures the smooth continuation of the service .​​​​​​​​​​​​​

1. 1. The carrier has taken the necessary measures to harmonise and adapt its websites and order forms to the relevant requirements of EU legislation and​​​​​​​​​​​​​​​ national legislation . It has implemented the mechanisms necessary to inform Customers , ensure their consent to the processing of their personal data and provide them with a comprehensive understanding of the terms and conditions of service .​​​​​​​​​​​​​​​

1. Payment options​​

1. 1. In cash – When paying for a transfer or other service in cash , the driver or representative of the carrier accepts only Czech crowns . (CZK) and currencies ,​ which​ are optional​ during​​ the booking process, i.e. British pounds (GBP ) , euros (EUR), US dollars (USD) and others . Cash payments in foreign currencies are made according to the current exchange rate of the Czech crown on the day of pick-up , set by the Carrier, not according to the exchange rate valid on the day of booking.
   2. Credit / debit card – If the Customer pays by debit or credit card online , it is possible to pay in the following currencies – CZK . If the Customer pays directly to the driver or representative of the Carrier , it is possible to pay only in CZK and only with cards whose logos are displayed on the Carrier ‚s website . If the Customer pays online in advance , the driver or representative of the Carrier is informed about the payment ; printing a payment receipt is not necessary .
   3. Bank transfer – Payment by bank transfer ( with subsequent monthly invoicing ) is only possible upon request or if the Carrier to the Customer​​​​​​​​​​ this possibility​​ payments allowed . Otherwise , the Customer may pay the invoice​​​​​ like with a backup invoice before​​ execution of the order . Otherwise , the Customer has the right to cancel the order . Invoices can only be issued in the following currencies – CZK .​​​​​​
   4. PayPal If the Customer pays PayPal online , it is possible to pay in the following currencies – CZK If the Customer pays online in advance , the driver or representative of the Carrier is informed about the payment ; printing a payment receipt is not necessary .​
2. Payment confirmation and invoicing​​

1. 1. In the case of payments made directly to the driver ( by credit card or cash ) , we will send the customer a confirmation by e -mail on the day of collection after the trip has been completed . In the case of payments made online via the Carrier ‚s website , a confirmation ( tax document ) will be sent to the customer after the payment has been made . If the customer pays by invoice ( by bank transfer ) , the invoice is issued by the Carrier . If the document is issued directly by the contractual party driver ,​​ The tax document may or may not include VAT , depending on whether the driver is a VAT registered payer . All prices listed are final .
2. Payment for the return trip​​

1. 1. If the reservation includes a return trip or multiple trips , the customer can pay the total amount at once or pay for each trip . especially .​ If customer​​​​ it is valid Directly to the driver , it is not possible to pay for all trips at once , but only for a specific trip .
2. Advance payments​​​

1. 1. For orders with a pick – up location outside of Prague, the Carrier may require payment in advance . As well as for trips and orders involving larger groups . This payment must be made at least 24 hours before the scheduled pick – up time . In such cases , Carrier​​ Customer​​​​ confirm payment in front of and specify in a way payments. If

If the required advance payment is not made , the Carrier reserves the right to cancel the order without refund .

1. Change of reservation and cancellation conditions​​​​

1. 1. Regular transport ( transfers ) – If the Customer wishes to change or cancel his reservation , he can do so via the carrier ‚s website – https://letiste-praha.taxi , by e – mail or by phone before departure – at least two hours before the pick – up time . If the Customer has already paid for the pick – up and cancels the trip within the required period , the Carrier will refund the money or the service will not be invoiced . If the Customer does not cancel the service in time , the deposit paid or the amount for the transportation is considered to be the amount of the contractual penalty , which compensates the Carrier for the damage caused by the late cancellation .
   2. Transfers to pick – up locations outside of Prague – Changes and cancellations to transfers to designated pick – up locations outside of Prague are subject to different cancellation policies . Cancellations must be made at least 24 hours prior to the scheduled time .​​​​​​​​ picked up , otherwise you Carrier​​ charges a cancellation fee of 100% as flat rate​​ compensation in in the form of contractual​ fines paid by the customer .​​ Because of​ for application​​​ 100% cancellation ( contractual fines) is the castle everything​​ costs for ordered and undelivered transportation by the Carrier .
   3. Limousines – Changes and cancellations of reservations​​ (such as Bus, limousine , etc.) Mercedes S, ) are subject to the same cancellation conditions as regular transfers . Cancellations must be made at least 24 hours before the scheduled pick – up time , otherwise the Carrier will charge a 100 % cancellation fee . The reason for applying the 100 % cancellation fee is to cover all costs for the ordered and unattended transfer from parties Carrier .​ If with your flight is significantly delayed . In such cases , we will try to find the best possible solution and offer a full refund or the option of changing your flight .​​​ reservation on later​​​ time​ or​ alternative​ vehicle. These situations are completely excluded from our compensation system .​​

9.4  Trips , excursions and other services – Cancellation of the reservation must be made at least two hours before the planned trip . Otherwise , the Carrier will charge​​​​​​ cancellation charge above 100​ % ( contractual fine, like flat rate​​ compensation for late​ cancellation ) .​​ AT larger​​​​ For groups or reservations requiring payment in advance , cancellations must be made at least 24 hours in advance .​​​ before the start . Otherwise , the Carrier will charge a cancellation fee of 100​​​​​​

% as a lump sum compensation in the form of a contractual penalty paid by the Customer . The cancellation fee of 100 % covers all costs for the service that has already been ordered on a was not agreed upon in the name of the Carrier.

1. Return​​​ money ,​ complaint payments and consumer disputes​​​

1. 1. If the Customer cancels a pre – paid online service and is entitled to a refund , the money will be automatically refunded to the card ( bank account ) used to pay for the order , usually to 5 working hours​ days . Otherwise , all refund requests for cancelled or unpaid services must be made within 30 days in writing or by email .​​​​​​​​​​​​​​​​​​​ to the e-mail address or postal address of the Carrier .

1. 1. 10.2.In the event of a dispute regarding refunds​​​​​orincorrectly​​​charged​​paymentsI haveThe customer has the option to resolve the dispute in the form of a Complaint or a payment claim , which is subsequently verified within 30 calendar days from the date of the claim . If the claim is rejected , the customer may contact the consumer dispute resolution authority , see point 14 .

1. Damages and maximum contractual penalty​​​​​​​​

1. 1. Claims for damages must be submitted within 30 days in writing or by e – mail to the address or e – mail address of the Carrier . After this period , the Customer has no right to claim damages or any related claim for damages relating to​​​​​​​​​​​​​​​​​ application of a contractual penalty .​ How and where complaint​​ Customer​​​​ however​​ will be properly​​ investigated .​​​ Compensation for damages / inconvenience is limited to a maximum amount equal to the price of the transport for the reservation , but not more than 2,000 CZK – the maximum contractual penalty . The claim for compensation for damages is excluded if , for logistical reasons , a replacement vehicle of the same type or the same vehicle is provided . in other colors , and in situations where the damage occurs as a result of events beyond the control of the service provider , such as natural disasters . Our compensation system also excludes claims for damages if your flight is significantly delayed or arrives early .​​​​​​​​​​​​​​​​​​​ (more than 20 minutes ).
2. Complaints and application of contractual penalties​

1. 1. In case of any problems ,​​​​​ Customer​​​​ obliged to comply with this procedure for handling of complaints . If the Customer wishes to claim damages , he must inform the Carrier of the problem immediately . If the Customer cannot find his driver or has any other problem with the specific service ordered , he must contact the Carrier immediately by telephone . If the problem is not resolved immediately or to the required extent , the Customer must inform the Carrier of this fact by e – mail or in writing and provide details of the complaint . The complaint will then be investigated as soon as possible , usually within a few days .​​​​​​​
   2. The Customer will find all necessary contacts regarding the Carrier for the purpose of filing a complaint or claiming contractual fines / compensation for damages in the order or in the transport contract , or these contacts will be found in a visible place in the vehicle , or the contact will be provided by the relevant driver of the vehicle by which the Customer is transported .​​​​​​​​​
   3. In the event of a breach of the Carrier ‚s obligations relating to the handling , storage or use of Personal Data by the Customer​​​​​​​​​​​​​​​​​​​​​​ law​​ to submit complaint​​ against negotiation​​​ The Carrier in this matter . The Customer shall send the complaint to the address or e- mail address of the Carrier , which shall assess the Customer ‚s complaint , to investigate​​ and undertakes necessary​ steps as against​​ the plaintiff , so to other customers .​​​​​​​

1. Customer obligations​​​​

1. 1. 13.1.The customer is obliged to behave during the transport in accordance with the driver ‚s instructions and in particular to observe the safety regulations of the valid transport . The customer acknowledges that he was informed of all the circumstances , including safety regulations , before the transport . The customer further undertakes not to harm the Carrier or the transport vehicle in any way , not to keep it clean , not to damage the property of other transported persons or to cause any harm during the transport .​​​​​​​​​​​​​trouble .​INcase​​​violation​​​these​​duty​youisCustomer​​​​consciousness​​responsibilities​​for the damagecaused by​By the carrier,ordered​​By carrierorthird​​​​personsby my actions .​​​​
   2. The customer is also obliged to board the vehicle at the agreed arrival time , except in cases where he finds out that he cannot board for a valid reason ( listed above ) .​​
2. Out – of – court settlement of consumer disputes​​​​

1. 1. In the event that a consumer dispute arises between the carrier and the consumer from a contract for the provision of services that cannot be resolved by mutual agreement ( e.g. the complaint is rejected as unjustified ) , can​​ consumer​​ to submit proposal​​ on extrajudicial​ solution​​​​ such a dispute .
2. Validity of these terms and conditions​​

1. 1. 1. 1. 1. These Terms and Conditions are valid for an indefinite period starting from 31.10.2023 . In the event of changes to these Terms and Conditions , which the Carrier reserves , the Customer is considered to be bound by the Terms and Conditions in the version valid at the time of signing the contract or sending or executing a valid order .